Responsible Gaming

VitvisaPlay at -
Responsibly,
With joy

Gaming is for fun — not stress. Vitvisa believes every player deserves a safe and enjoyable experience, which is why we provide all the tools and support needed for responsible play.

Vitvisa's Promise
Access is restricted to users aged 18 and above only
Benefits of setting deposit, loss, and session limits
Self-Exclusion Available at Any Time
24/7 Support & Advisory Service in Bengali
Reality Check & Game Time Limits

Responsible Gaming — Core Principles

The values behind Vitvisa's culture of responsible play

Gaming = Entertainment

Gaming on Vitvisa is about fun, excitement, and entertainment. It is never a reliable way to make money — keeping that in mind is what responsible gaming is all about.

Set a Budget

Decide how much you can afford to spend before you start playing. Set a deposit limit on Vitvisa and stick to it — never go beyond your budget.

Stick to Your Schedule

Playing for long stretches without a break isn't healthy. Vitvisa's Reality Check feature reminds you to take regular breaks.

Don't chase your losses

Chasing losses by placing bigger bets is the most harmful habit. On Vitvisa, every game is independent — there is no connection between a previous loss and your next bet.

Let Your Family and Loved Ones Know

Talk openly with the people close to you about your gaming. Keeping it secret increases the risk of it becoming a problem. Vitvisa encourages family involvement.

Learn to say no

When you feel it's time to stop — stop. Use Vitvisa's self-exclusion tool. Taking a break is not a sign of weakness; it's the smart thing to do.

Vitvisa's Safety Tools

The tools we provide to ensure safe gaming

1

Deposit Limit

Set a maximum daily, weekly, or monthly deposit amount. Once your limit is in place, it cannot be exceeded. Increasing a limit requires a 24-hour waiting period.

Tip: Set your budget at the time of registration.
2

Loss Limit

Decide in advance the maximum loss you're comfortable with in a given period. Once that limit is reached, Vitvisa will automatically stop accepting bets from you.

This feature protects you from significant financial loss.
3

Cooling-Off Period

Temporarily close your account for 1 to 30 days. During this period, you will not be able to log in or make deposits. If you're dealing with family, study, or work pressures, taking a break is the right call.

The support team is always available during your cooling-off period.
4

Self-Exclusion

If you feel gaming is having a negative impact on your life, consider a long-term self-exclusion — from 6 months to permanent. Vitvisa will never stand in your way when you choose to stop.

If you attempt to open a new account while self-exclusion is active, that account will also be closed.

Reality Check: Vitvisa sends you a notification every 30 minutes, 1 hour, or 2 hours — whichever you choose — letting you know how long you've been playing and how much you've won or lost. Keeping this on helps you stay grounded about your gaming.

Check in with yourself

Answer these questions honestly. If most of your answers are "yes," it's time to use Vitvisa's safety tools or speak with our support team.

Warning Signs
Do you place bigger bets to try to recover money you've lost?
Do you find it hard to stop playing?
Is gaming causing harm to your family life or work?
Are you depositing beyond your budget on a regular basis?
Is staying up late to play affecting your sleep or health?
Are you hiding your gaming from family or friends?

Recognize the Signs of Problem Gambling

If you recognise these signs, gaming is no longer just fun — it is becoming a problem.

Playing with money set aside for essential expenses
You feel restless or low when you're not gaming
You keep telling yourself "just one more round" and continue playing
Being dishonest or secretive about your gaming
Playing with borrowed or loaned money
Work, studies, or relationships are suffering
If you notice any of these signs, don't wait — contact Vitvisa Support. Asking for help takes courage.

Age Verification & Minor Protection

Vitvisa is strictly for users aged 18 and above. Age is verified at registration, and a government-issued ID may be requested if there is any doubt.

If you have teenagers or children at home and you're concerned they may access Vitvisa from your device, then:

  • Use passwords and PINs on your devices
  • Keep your Vitvisa account logged out
  • Use child-safe browser filters
  • Do not share your login details with anyone
If Vitvisa receives any report of an underage person using an account, immediate action is taken.

Frequently Asked Questions (FAQ)

Log in to your Vitvisa account, go to "Account Settings" and select "Responsible Gaming." From there you can set daily, weekly, or monthly deposit limits. Reducing a limit takes effect immediately, but increasing one requires a 24-hour cooling period.

Yes, your account balance remains intact during self-exclusion. Once the self-exclusion period ends — or in the case of permanent exclusion — you can withdraw your balance after completing identity verification.

No. While a cooling-off period or self-exclusion is active, Vitvisa will not send any promotional emails or offers. We believe sending marketing during this time would be irresponsible.

Reach out to Vitvisa Support first — we'll help without judgement. Talk to family and trusted friends too. Speaking with a mental health professional is also strongly encouraged.

Go to the "Responsible Gaming" section in Account Settings and choose your Reality Check interval (30 minutes / 1 hour / 2 hours). Your gaming stats will be displayed automatically at each selected interval.

Vitvisa's Responsible Gaming Commitment

This isn't just policy — it's what we genuinely believe

Raising Awareness
Vitvisa regularly shares information about responsible gaming, because an informed player is always a better player.
Staff Training
Vitvisa's support team is specially trained in responsible gaming — helping users with care and sensitivity is at the heart of what they do.
Behaviour Monitoring
Vitvisa uses automated systems to detect risky gaming patterns and will proactively reach out if there is cause for concern.
Quick Response
Requests for protection tools are always processed with priority — without delay.

Important Warning

Gaming is entertainment — but it can become addictive. If you or someone you know is experiencing financial or emotional difficulties because of gaming, seek help right away.

Safe and Enjoyable Gaming

Play Responsibly, Enjoy with Vitvisa

Register on Vitvisa, set your deposit limits, and enjoy safe gaming. We're always here for you.

বাংলা